Refund & Return Policy

At Printtstartnow, customer satisfaction is our priority. Since most of our products are custom-printed and made specifically for each order, please read our Refund & Return Policy carefully before placing an order.

1. Custom Printed Products

All products are manufactured according to the specifications provided by the customer. Therefore, custom-made or personalized products cannot be returned or exchanged unless they are defective, damaged, or produced incorrectly due to our error.

2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • The product contains a manufacturing or printing defect.
  • Your order does not match the approved specifications due to our mistake.

3. Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Spelling, grammar, or design errors in customer-approved artwork.
  • Low-quality images or files uploaded by the customer.
  • Minor color variations between screen displays and printed products.
  • Incorrect information provided by the customer.
  • Change of mind after production has started.
  • Delays caused by courier or shipping companies.

4. Return Request Process

If you believe your order qualifies for a refund or replacement, please contact us within 7 days of receiving your order.

Please include the following details:

  • Order Number
  • Your Name
  • Description of the issue
  • Clear photographs of the product and packaging

Our support team will review your request and respond as quickly as possible.

5. Refund Process

If your refund request is approved:

  • The refund will be processed using the original payment method.
  • Refunds are generally completed within 5–10 business days, depending on your payment provider.
  • Shipping charges are non-refundable unless the error was caused by ConnectMyPrint.

6. Replacement Orders

Where applicable, we may offer a replacement instead of a refund if the product contains a manufacturing or printing defect.

Replacement orders will be processed after verification of the issue.

7. Order Cancellation

Orders may be cancelled only before production has started.

  • If production has not begun, you may request a cancellation.
  • Once production has started, orders cannot be cancelled because they are custom-made.

8. Shipping Damage

If your package arrives damaged during shipping:

  • Notify us within 48 hours of delivery.
  • Keep the original packaging.
  • Provide photographs of the damaged package and product.

We will work with the shipping partner to resolve the issue and provide an appropriate solution.

9. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.

  • Company: Printtstartnow
  • Email: info@printtstartnow.com
  • Website: https://printtstartnow.com